Returns & Exchanges

At The Corkscrew, we want you to be completely satisfied with your purchase. If a bottle is corked or damaged, we offer a 30-day window for returns and exchanges to ensure your cellar stays stocked with only the finest quality.

Return Process

• 1.
  Contact Support

  Email our sommelier team with your order number and a photo of the damaged or defective bottle to initiate the return process.

• 2.
  Secure Packaging

  Carefully place the item back in its original shipping box or an equivalent wine-safe container to prevent further breakage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team and drop the package off at any authorized courier location.

• 4.
  Refund Processing

  Once our cellar team inspects the returned item, we will issue a full refund to your original payment method within 5 to 7 business days.